Refund Policy

At izzlifestyle.com, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our refund policy ensures a fair resolution for you.

Eligibility for Refunds

• Damaged or Defective Items: If the product you received is damaged, defective, or incorrect due to our error.
• Change of Mind: For non-perishable items, refunds for change of mind are eligible if the item is unused, in its original packaging, and returned within 7 days of purchase.
• Service Dissatisfaction: If the service provided does not meet agreed-upon expectations, refunds may be issued upon review.

Conditions for Refunds

• Refund requests must be submitted within 7 days of receiving the product or service.
• Proof of purchase (e.g., receipt or order number) is required to process any refund request.
• Products must be returned in their original condition unless damaged during delivery.
• A 2.5% payment processing fee will be deducted from the refund amount for all eligible refunds, except in cases of damaged, defective, or incorrect items caused by our error.

Refund Process

1. Submit your refund request by contacting our customer service team at [email protected].
2. Provide details of your request, including the reason for the refund and any supporting evidence (e.g., photos of damaged items).
3. Once your request is reviewed and approved, we will process your refund to your original payment method within 5–10 business days.

Non-Refundable Items

• Perishable goods (e.g., food, flowers, paints, etc.)
• Digital products that have been downloaded or accessed
• Custom or personalized items unless defective

Shipping Costs

Refunds for shipping costs are available only if the refund is due to our error (e.g., incorrect or defective item). For change-of-mind returns, shipping costs are non-refundable.

If you have any questions or need further assistance, please contact us at [email protected].

Note: This policy is subject to change without prior notice.